Upgrading to Mautic 2.8.2 bug encounter with fix recommendation, including Mautic WordPress plug-in

Recently, I updated a few instances of Mautic from 1.9 and 2.8.1 to 2.8.2 and encountered the following error message:

It didn’t take long to realize for some reason the update was redirecting to a path and adding an additional forward slash before the “/s/update/” part of the URL.  Just manually remove the extra slash in the URL and force your browser to open that address and I have confirmed the update will continue.

Before doing any upgrades with Mautic, or ANY system for that matter, to make backups of your affected directories and database and NEVER update on a live site without the ability to roll back!

Some of you may encounter an error after that, just navigate back to your /s/login/ path and you should be fine!  To set up and run marketing automation, you don’t have to be a full-fledged PHP web developer, but it sure helps!

Mautic WordPress Plug-in

Mautic is an incredible Marketing Automation tool, their free community version has very powerful capabilities that many businesses pay thousands of dollars a month for with Hub Spot, Marketo, Pardot, InfusionSoft, etc.  Mautic also has a series of free WordPress plug-ins so you can integrate Mautic with your website with a simple click of the “Install Plug-in” button.  To try them out, just go to your WordPress Plug-in manager and type “mautic” to see the latest list.

The most indispensable Mautic plug-in is “WP Mautic“, which is made by Mautic and creates an interface for you to use short codes and embed your Mautic forms directly in your website.  I can say first hand that it is very reliable and easy to use.

There is one small catch — it doesn’t say anywhere in the instructions but when you install the WP Mautic plug-in, go to its settings where it asks you for the URL of where you log in to Mautic.  Be sure not to add a trailing slash at the end of it or it won’t connect to it!

More about Mautic, the powerful, free Marketing Automation Tool

To set up Mautic and connect it to your website you actually need very little or no actual coding knowledge!  So, if you want your website to limit how often you have a pop-up form bother someone, if you want to customize page content based on a particular visitor’s tracking info and previous historical data Mautic’s already collected, or perhaps you want to throw an exit intent pop-up to just make sure before they view a certain page you give them one last chance to think about it…. You can do all this by setting up Mautic and installing the WordPress plug-in.

The list of ways to make your website more powerful, smart, intuitive and maybe even less annoying, are all made possible through this plug-in and how well you set up your Mautic account to deal with all these conditions and behaviors.

You don’t need a web developer to set up Marketing Automation?!

The fact you can get a website up and running, install and set up your own marketing automation, and get your website and marketing automation to share data and work together all without knowing any code is good news for you, bad news for web developers, right?  Well, I contend that if you want Mautic set up right, you need more than someone who has a Marketing degree, you need someone who understands systems and how to convert business logic into reliable system actions.  It can get complicated fast so you need someone with a programmer’s mentality or you will likely end up with a poorly designed system that is inefficient to work with, update, and enhance later.

Here’s a typical boilerplate campaign set up in Mautic.  By the way, now Mautic can let customers decide how they prefer to be contacted so the same campaign can send an email, SMS text OR a twitter message all through the same workflow!

Even a simple boilerplate campaign could seem overwhelming, so just because you can set all this up yourself without knowing how to write code still doesn’t mean you won’t need to hire a PHP web developer who can help you design it to work so it’s future proof and adaptable.  I often find businesses expect WordPress to do everything for them, then, they run into a brick wall where their 50 plug-ins no longer update or work well with their current theme, etc.  By this time, they’ve wasted years of time stacking an ever higher house of cards that will take more time to redo right.

The definition of insanity is to do the same thing over and over again but expect a different result.  To really enhance your website and get it to do amazing things, not just normal things, if you need a website to do more than just be a glorified business card or blog repository, you will likely be looking for a competent web developer to make it happen.  No matter how easy the tools and integrations seem to be on the surface (think one-click plug-in installs), unless you keep things really simple and need to just do simple things, beware of not utilizing someone with a programmer’s mentality who can think far ahead of your current project scope.  Beware of relying one someone who doesn’t have the proven experience setting up business systems.

Your organization needs someone who has proven their competence working with data, system design, a variety of web systems.  You need a person who has programming experience who understands efficiency, code reusability and the importance of future-proof scalability.  Using the right system designer to spearhead your marketing automation project will save your organization years of headaches and possibly hundreds of thousands of dollars of wasted money thrown at amateurish attempts experimenting with your resources on your dime to only deliver you a system that won’t meet your marketing requirements.

If you are an organization in the Jacksonville Northeast Florida area looking for open source PHP web developers with experience in WordPress, Symfony, Drupal, Magento, or API integration experts, please drop me a note, I have a list of competent people who I can recommend here in Jacksonville, Southwest Florida, and throughout the US, Canada, UK, Australia, and Germany as temporary web development consultants or remote web developers!

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