Mautic 6.0 hanging after installation often indicates an issue with the update process, particularly if updating through the browser. It’s recommended to update via the command line as the browser-based update method may be removed entirely in future versions. To address the issue, try clearing the Mautic cache, triggering an update manually, and checking for schema updates. If problems persist, consult the Mautic troubleshooting documentation.

Here’s a more detailed breakdown:

Possible Causes:

• Browser-based Update Issues: Updating Mautic via the browser can lead to problems, especially on shared hosting or with large Mautic instances. [1, 1]
• Resource Limitations: Shared hosting environments may lack the necessary resources for a smooth update, causing the process to hang. [1, 1]
• Update Process Errors: Errors during the update process can prevent Mautic from functioning correctly. [2, 2]
• Schema Update Problems: If the database schema update fails, it can also cause the installation to hang. [3]

Troubleshooting Steps:

1. Clear the cache: Mautic’s cache can sometimes interfere with updates. Clearing it may resolve the issue. [3, 3, 4, 5]
2. Trigger an update manually: If the update is stuck, try triggering it again manually through the command line. This can sometimes force the process to complete. [1, 3, 3]
3. Check for schema updates: If schema updates are failing, investigate further. Mautic’s documentation may provide specific steps for resolving schema update issues. [3, 3]
4. Consult the documentation: If the problem persists, refer to the Mautic documentation for troubleshooting steps specific to failed updates. [2, 2, 3, 3]
5. Consider command-line updates: If you’re updating via the browser, try switching to command-line updates for more reliable results. [1, 1]
6. Verify backups: Before attempting any updates, ensure you have a tested backup of your Mautic instance. This is crucial for restoring your site if anything goes wrong. [1, 1]

AI responses may include mistakes.

• [1] https://docs.mautic.org/en/4.x/getting_started/how_to_update_mautic.html
• [2] https://docs.mautic.org/en/5.x/getting_started/how_to_update_mautic.html
• [3] https://docs.mautic.org/en/5.x/troubleshooting/troubleshooting.html
• [4] https://forum.mautic.org/t/500-error-when-installing-after-admin-user-php-fatal-error-require-failed-opening-required/6652
• [5] https://mauteam.org/mautic/mautic-admins/mautic-error-troubleshooting-in-4-steps/